Avoid online fraud
Although it's generally secure and convenient to conduct your personal and financial business online, you still need to look out for Internet criminals trying to defraud you of your money or steal your identity.
Sallie Mae is constantly evaluating and improving its systems and processes to protect you. Use this information to help keep your personal and financial data secure.
Take these simple steps to protect yourself
Protect yourself from email and Internet fraud by being alert and avoiding unnecessary risks. Just as you would not give your credit card to a person you do not trust, do not give your personal contact or account information to a website that looks suspicious.
- Avoid conducting personal financial business on shared or public computers, as in an Internet café or a library.
- If you use a public computer, don't save your passwords or user IDs on the browser. After you're done, log out of all websites, clear the browser's cache and history, and close the browser. This makes it harder for the next person using the computer to see what you've done.
- Avoid conducting financial transactions over public wireless hotspots.
- Make sure your browser is up to date and that your computer has the latest security patches.
- Install the latest version of an established anti-virus software. If you already have an anti-virus program installed, make sure you get the latest updates by keeping your subscription current.
- Protect your privacy against spyware or malware by installing established spyware blockers.
- Make sure no one has hijacked your identity: Periodically check your credit reports with the major credit reporting agencies. Make sure your information is correct and that no one has tried opening fraudulent lines of credit in your name.
Concerned about a suspicious email regarding your account with us? Report it to firstname.lastname@example.org.
What is phishing?
Phishing is an Internet scam where criminals try to trick you into divulging sensitive personal information, such as user names, passwords, PINs, or Social Security numbers. Phishing begins as unsolicited emails — or spam — that seem to be from a legitimate company. The emails impersonate the company's look, name, logo, and URL. The emails often use threatening language — such as saying your account will be closed if you do not respond — and "require" that you provide sensitive personal information.
What other damage can phishing do?
Some phishers have been known to send out emails linking to websites rigged to install viruses or Trojan horses on your computer. Such malicious software could take over your computer or record all the sites you visit along with your login information.